Prior to returning items to BestFarmParts.com for any reason, first contact
our sales department to obtain a Return Material Authorization (RMA) number. The
return must be sent freight prepaid, with the RMA number clearly marked on the
package to our Hernando MS warehouse. Returned parts are subject to a 20%
restocking charge. Returns due to our error will not result in a re-stock fee.
Returns due to customer ordering wrong part will result in re-stock fee with no
credit issued for shipping to and from. A copy of the packing list or
invoice must be included. All items must be in new and sellable condition and
purchased from BestFarmParts within the last 30 days.
Disassembled items will not be accepted.
Electrical parts are not returnable. NO RETURNS AFTER 30 DAYS.
DAMAGED OR SHORTAGE OF PARTS
It is imperative that you inspect your package upon receipt. If there
is a damaged part or shortage of parts and the package is not damaged please
contact us within 72 hours of receipt. We allow 72 hours due to circumstances
that our customer may have in being able to open and inspect the package, but at
no time may it be more than 7 days after delivery confirmation. All
packages are shipped UPS, FEDEX or USPS and have delivery confirmation.
If the shipping package is damaged please see below on how to handle damaged
packages and shortages by transportation companies and carriers.
DAMAGED SHIPMENTS & SHORTAGES BY TRANSPORTATION COMPANIES AND CARRIERS
It is important that you check for damages or shortages on all
shipments before you sign for them. If damage or shortage is found, you should
have the driver note them on the freight bill and then sign for and accept the
shipment. On all shipments ownership passes from us to you when the shipment is
picked up from our warehouse by the transportation company. The bill of lading
is an acknowledgment by the transportation company that the shipment was
received by them in good condition. If you receive a damaged shipment or
shipment with a shortage, do not return the package to us. Please contact us to
report the lost or damaged shipment and we will work with you and the carrier to
try to resolve the problem. After notifying us, you should promptly file a
freight claim for the damage or shortage with the carrier. Carriers require that
you to keep all packaging until they inspect the damage. Do not destroy any
packaging before inspection has been taken place and claim has been settled by
the carrier We are not responsible for loss resulting from non-compliance with
the above procedure.